Refunds & Cancellations
At ARKS, we prioritize customer satisfaction and ensure a hassle-free return and exchange process. If you're not completely satisfied with your purchase, we’re here to help.
Eligibility for Returns & Exchanges
- Return/Exchange Window: You can initiate a return or exchange within 2 days of delivery.
- Product Condition: The item must be unused, unwashed, and in its original packaging with tags intact.
- Non-Returnable Items:
How to Initiate a Return or Exchange
- Log in to your ARKS Account → Go to ‘My Orders’ → Select the item → Click on ‘Return/Exchange.’
- Fill in the required details and choose your preferred option: refund, exchange, or store credit.
- Schedule a Pickup: Once your request is approved, our courier partner will schedule a pickup from your location.
Refund Process
- Refunds will be processed within 10 -15 working days after the returned item passes the quality check.
- Refunds will be credited to the original payment method or as store credit, as per your preference.
Exchange Process
- Exchanges are subject to stock availability.
- If the requested size within the same style is unavailable, you can opt for a refund.
- Once the returned item clears quality checks, the exchange item will be shipped within 5-7 business days.