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Frequently Asked Questions
What are the types of delivery and delivery times for an order?
We currently offer the following delivery options:
Standard Delivery: Your order will be delivered within 5-7 business days.
Express Delivery: Delivered within 2-3 business days (additional charges apply).
Standard Delivery: Your order will be delivered within 5-7 business days.
Express Delivery: Delivered within 2-3 business days (additional charges apply).
Where is my order?
You can track your order status by visiting our Order Tracking page.
Can I change the delivery address of an order?
Yes, you can update the delivery address before the order is shipped. Your order details will have the provision to opt from or you can contact our customer support team at help@arks.club within 24 hours of placing your order.
Can I cancel my order?
Orders can be cancelled before they are shipped. To request a cancellation, contact our customer support team by writing to us at help@arks.club. If the order has already been shipped, you can initiate a return after receiving the product.